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Fernanda Santana is an accomplished professional with a robust background in customer success and project management. Currently serving as a Customer Success Manager at Xref since December 2022 and taking on the role of Onboarding Project Manager at Hapana since February 2024, Fernanda has previously excelled as a Sr. Customer Success Associate and Customer Success Associate at DemandHub from March 2021 to December 2022. Earlier experience includes a position as General Administrator at CentreCourt Inc. for a brief period in early 2021, and a successful tenure as Bartender & Shift Lead at SCADDABUSH from November 2016 to February 2021. Fernanda's career began with roles such as Head Hostess at Cresta TO and Front Desk Receptionist at Toronto Chrysler. Fernanda holds an Honors Bachelor’s degree in Bioethics/Medical Ethics from the University of Toronto, earned between 2014 and 2021.