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Tony Bliss is an experienced professional specializing in operational leadership and customer service management across various sectors. Currently serving as the Head of Contact Center for the UK and EU at Xplor, Tony oversees a workforce of over 150 FTEs, managing service delivery, complaints, and resource planning. Previous roles include leading customer management and complaints for npower with 250+ FTEs, and managing operational functions at Atom Bank and AA Insurance, focusing on customer service excellence and compliance. Tony's career began in sales and management at The Eye Clinic, achieving significant revenue growth, and has included progressive responsibilities at Barclays UK Retail and Business Bank, focusing on customer service and operational support. Educational background includes attendance at Gosforth High from 1984 to 1987.