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Nicola McGuiness-Brown has a diverse background in customer service and operational excellence, with experience in companies like Xplor, Expedia Group, and London North Eastern Railway. Nicola has held various high-level positions such as VP Global Service Delivery & Operational Excellence, Global Head of Customer Experience, and Head of Innovation & Business Excellence. Nicola's career has involved roles in customer insight, quality management, and service improvement across multiple industries. Nicola holds a degree from the University of Sunderland and has a solid foundation in customer service management.