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Jennifer Ipus serves as the Global CXI Capabilities Leader at xpd global since March 2023, overseeing global processes related to Digital Customer Experience Implementation. Prior to this role, Ipus held various positions including Business Owner Analyst for both global and Latam operations, and Product Owner at Nowports and Liftit, emphasizing leadership and agile methodologies to enhance product value. With a foundational background in logistics and pricing, including roles at CCL, Shipping Services Colombia, and Maritrans SA, Ipus possesses expertise in cost strategy and operations management. Educational qualifications include a Postgraduate degree in Digital Product Management from IEBS Biztech School and multiple degrees in logistics and international trade from Universidad Manuela Beltrán and Politécnico Internacional.