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About Us:

We are delivering cutting-edge solutions to Fortune 500 customers. Our team is passionate about creating innovative technology that drives business growth. We are seeking a highly motivated Technical Support Engineer to provide exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.

Job Summary:

As a Technical Support Engineer, you will be the go-to expert for our customers, resolving technical issues and ensuring their success with our platform. You will collaborate closely with the product, QA, and engineering teams, providing critical feedback and working on automation projects to enhance our operational efficiency. This role is ideal for someone who thrives in a fast-paced environment and is eager to tackle complex problems.

Key Responsibilities:

• Provide timely and professional technical support to Fortune 500 customers through various channels (email, phone, and live chat).

• Troubleshoot and resolve customer issues, collaborating with engineering as needed for escalated cases.

• Participate in quality assurance (QA) processes, including testing new product features, identifying bugs, and contributing to product improvements.

• Lead and contribute to customer operations automation initiatives to streamline support workflows and improve operational efficiency.

• Document support processes, known issues, and solutions to enhance the internal knowledge base and customer self-service resources.

• Collaborate with cross-functional teams, including product management, development, and customer success, to ensure customer satisfaction and platform stability.

• Stay current with product features, industry trends, and best practices in cloud technologies and SaaS support.

• Participate in scheduled on-call rotations to ensure prompt resolution of critical issues during off-hours.