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Y R Mackenley Theodore has extensive experience in IT support and systems administration, currently serving as an Administrateur système and IT Technician at XN Worldwide Insurance since May 2012. Responsibilities include installation and configuration of workstations and peripherals, end-user support, troubleshooting hardware and software, and maintaining accurate inventory records. Previous roles include Technical Support Specialist at IBM for a brief period in December 2011 and Network Administrator Assistant at Tenrox in 2011. Y R Mackenley Theodore holds a CERTIFICAT EN CYBERSÉCURITÉ DES RÉSEAUX INFORMATIQUES from Polytechnique Montréal (2023), alongside various IT-related qualifications from Collège de Bois-de-Boulogne and College de Rosemont.