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Eleftherios Tzagkarakis is an experienced Information Technology Business Analyst currently employed at XM since August 2024. Prior to this role, Tzagkarakis worked at Edenred Greece from August 2022 to August 2024, managing multivendor IT projects and effectively participating in the complete project delivery life-cycle. Previous positions include a tenure at INTRASOFT International from September 2021 to August 2022, focusing on European Customs Union projects and stakeholder coordination. Tzagkarakis began their career at Atos as a Scrum Master and Software Engineer from September 2018 to August 2021. Educational qualifications include a Bachelor's degree in Electrical and Computer Engineering from the Technical University of Crete and a Master of Science in Artificial Intelligence from the National Center for Scientific Research "Demokritos."