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Michael Rasmussen is an experienced technical support professional with a background in various support roles. Currently serving as a Tier II Support Specialist at Xima Software since July 2018, Rasmussen specializes in telephony logging and recording solutions, as well as semi-server administration. Previous experience includes a support specialist role at Priority Dispatch, a remote support engineer position at Xidax PCs, where Rasmussen provided remote setup and tech support for custom PCs, and a technical researcher role at Netflix focused on Tier II support and network troubleshooting.