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Jana Grov is a seasoned professional with extensive experience in customer relationship management and support roles. Currently serving as Support Desk Manager at Xeneta since February 2023, Jana's previous experience includes five years as CRM Manager at FrontCore, where responsibilities encompassed onboarding new customers, user support, and process improvements. Prior roles include Key Account Management and Marketing Manager at Norgestaxi AS, Shop Manager at Fruktbar Smoothies AS, and Finance Operations Associate at SAP, among others. Jana holds a Master's degree in Security Studies and a Bachelor's degree in Area Studies from Charles University.