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Samala ShivaPrasad is an experienced IT professional specializing in IT operations and support, with a strong background in network administration and cloud services, particularly within AWS environments. Currently serving as the IT Operations and Support Lead at Xemplar Insights since April 2021, responsibilities include architecting high-efficiency AWS solutions, automating CI/CD pipelines, and managing software configurations through Git and Jenkins. Previous positions include IT Operations and Support Lead at PharmaForce and Prime KI Software Solutions, where Samala managed Active Directory, Office 365, backup strategies, and FTP server configurations. Earlier roles encompassed system administration and field engineering, demonstrating a comprehensive skill set in server management, troubleshooting, and system integrity. Samala holds an M.Sc. in Information Technology from Acharya Nagarjuna University.