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Felix Shraga, PMP, CSA, is a skilled ServiceNow Consultant with extensive experience spanning over a decade in IT and project management. Currently employed at Xcelnet Systems Inc since July 2022, Felix has previously held similar roles at Thirdera and Klik.Solutions, where responsibilities included full-scope development on the ServiceNow platform. Felix also served as a ServiceNow Developer/Project Manager at Shaare Zion Catering and Decor from January 2016 to April 2019, focusing on the efficiency and effectiveness of IT support processes and workflows. Earlier experience includes a position as Information Technology Asset Manager at cloudioteca, directing complex systems in Enterprise Vulnerability Scanning and data protection operations using ServiceNow. Felix holds a Bachelor's degree in Management Information Systems from The George Washington University.