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Madhup Vatsa is a seasoned IT Service Management and Operations Management professional with extensive experience in leading teams and optimizing processes. Currently serving as Manager at Xceedance since January 2020, Madhup oversees asset lifecycle management and develops procurement strategies to enhance operational efficiency. Previously, as Incident Manager at MODE from September 2014 to November 2019, Madhup attained a remarkable 99.5% service uptime and managed SLAs and OLAs across multiple regions. Madhup also has experience as Project Lead at IBM Global Process Services and as Team Lead for Incident Management at iGATE Patni, demonstrating a strong background in incident management, problem resolution, and performance evaluation. Madhup holds a Bachelor of Business Administration in Marketing from the National Institute Of Management Solutions.