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Laurent Maussin is a Customer Success Manager at xBrain since June 2017, specializing in Natural Language Processing and enhancing customer service through advanced conversational AI solutions. Previously, Laurent served as Customer Support Manager at blueKiwi Software, directing a support team to boost customer satisfaction and retention. Experience also includes roles at PayPal as a Green Belt Process Analyst, where process audits and root cause analyses were conducted, and positions at Oracle, Arkhos, Audi de Mexico, Press-4-Less, and IC-Routing Ltd. Laurent holds a Master of Science in International Business from KEDGE Business School and has participated in ERASMUS exchanges at Pforzheim University and Nottingham Trent University, along with a Bachelor of Engineering from ESIEE Paris.