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Natalia Aguirre has a diverse work experience spanning over several years. Natalia currently works for Xapo Bank as a Customer Success Lead, where they oversee customer support and ensures customer satisfaction. Prior to this, they held roles such as Membership Services Senior Advisor and Client Services Product Specialist at Xapo Bank. Before joining Xapo Bank, Natalia worked at eApps as part of their Billing / Customer Service team, where they provided cloud hosting services to over 5,000 customers globally. Natalia also has experience at Outsourcing Services International (OSI) as a Revenue Assurance specialist and at Sykes as a Quality Assurance Analyst and Customer Service Representative.

Natalia Aguirre holds a Bachelor of Business Administration (BBA) degree from ESI School of Management, which they obtained from 2010 to 2014. Prior to that, they completed their Bachelor of Communication and Media degree at Universidad Centroamericana 'José Simeón Cañas' from 2006 to 2009. In addition, Natalia has obtained various certifications, including Customer Service: Handling Abusive Customers, Leading a Customer-Centric Culture, Scrum Master, Cryptocurrency Foundations, and Working Remotely, from different institutions such as LinkedIn and cPanel. Natalia also holds certifications in cPanel & WHM Sales Professional, cPanel Professional Certification (CPP) (CPPCERT), Leadership Evaluation and Advancement Program, Call Center English Skills, and ICA Certificate KYC and CDD, which they received from Sykes and International Compliance Association.