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Oksana Horbach is a seasoned professional with extensive experience in customer success and educational services across leading companies such as Xactly Corp, IBM, and Obero. Currently serving as Manager of Customer Experience Projects at Xactly Corp since February 2018, Oksana plays a crucial role in enhancing onboarding, quality management, and career development for global Support and Customer Success teams. Previous positions include Technical Customer Success Manager and Customer Success Manager, where Oksana provided strategic customer advocacy and managed significant client accounts. With a robust background at IBM overseeing global software education operations, as well as experience in project management and technical support from prior roles, Oksana combines industry expertise with a commitment to improving customer experiences. Oksana's educational credentials include a Bachelor of Science in Computing and Information Science and a Bachelor of Education, alongside certifications in Project Management.