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Lucia Capurro Navarro is an experienced professional in customer experience and account management, currently serving as the Head of Customer Experience at Wynwood House since December 2022. Previously, Capurro Navarro held roles at WeWork as a Customer Success and Experience Specialist - Community Lead, where quarterly revenue targets were consistently exceeded. Early career experience includes managing key accounts at HRS Group and developing the Peruvian market at Be Part of the Journey. Capurro Navarro's background also features internships at prominent hospitality organizations such as Starwood Hotels & Resorts, Marriott Hotels, Meliá Hotels International, and The Ritz-Carlton. Education includes a Bachelor of Business Administration with Honors in Sustainability & Innovation from Les Roches and a Master’s degree in Tourism and Travel Services Management from EAE Business School.