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Charmaine Taylor is a seasoned professional with extensive experience in leadership roles across the hospitality, healthcare, and consulting sectors. Currently serving as SVP of Loyalty Marketing and Strategic Partnerships at Wyndham Hotels & Resorts since November 2023, Charmaine previously held senior executive positions at Calibrate as SVP and Head of Member Experience, Arise Virtual Solutions as SVP of Service Partner Marketing & Experience, and at InterContinental Hotels Group as Vice President of Operations overseeing a $1.5 billion region. Earlier roles include Chief Experience Officer at CarePoint Health System and Executive Vice President of Customer Experience at Envision Experience. Charmaine's career also spans key positions at CLEAR, Starwood Hotels & Resorts, and Deloitte Consulting, demonstrating a consistent focus on improving customer and member experiences, operational excellence, and strategic growth. Charmaine holds an MBA in General Management from Harvard Business School and a Bachelor's degree in Organizational Behavior from the University of Pennsylvania.