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Monica Pastrana is an experienced professional with a strong background in customer support operations and business transformation. Currently serving as Customer Support Operations Manager at WPS Health Solutions since September 2017, Monica leads a team of 25, focusing on enhancing support processes and driving member loyalty. Previously, as Business Transformation Manager at WPS Health Solutions, Monica facilitated organizational transformation by collaborating with cross-functional teams and improving business adaptability. Prior experience includes roles at SSM Health, where Monica cultivated a culture of continuous improvement and implemented best practices in process enhancement. Earlier roles include positions in corporate communications and front desk management, supported by a Bachelor's degree in Management and Marketing from Edgewood College.