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Shirley Mali has a diverse work experience spanning multiple roles and companies. In 2022, they joined WPMU DEV as a WordPress Support Enthusiast. Prior to that, from 2018 to 2022, Shirley worked as a Marketing Specialist for various clients as a freelancer. Shirley gained extensive experience in sales and customer service as a Sales Development Representative at Infobip from 2017 to 2020. Before that, they were a Professional Service Analyst at Avolin, where they provided input to internal processes, managed client expectations, and offered training and support.

Shirley Mali obtained a Bachelor's Degree in Statistics; Innovation and Technology Management from Jomo Kenyatta University of Agriculture and Technology between 2013 and 2017. In addition, they have obtained certifications in Advanced Level Technical Test Analyst (CTAL) from ISTQB® - International Software Testing Qualifications Board, Agile Project Management Professional Certificate from edX, Certified Information Systems Auditor (CISA) from ISACA, and Network Security Expert from College Of Human Resource Management. The specific details regarding the months and years when these certifications were obtained are not provided.