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Jo Abbott has over 26 years of experience in the airline industry, with a focus on customer engagement, business development, and training. They have held various leadership roles at major companies such as Worldwide Flight Services, L3Harris Commercial Aviation, IAG Cargo, Virgin Atlantic Cargo, Virgin Atlantic Airways, and Air Miles. Jo's expertise lies in managing teams, ensuring excellent customer service, and driving revenue growth through strategic partnerships and business opportunities. They have a strong background in contact center management and have consistently excelled in their roles by exceeding targets and advocating for customer needs. Jo obtained their education from Chichester College.