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Melissa Russell currently serves as an Online Support Specialist at World Travel Service, A BCD Travel Company, since August 2023. Prior to this role, Melissa held positions at SAP, including Senior Program Manager for Developer & Community Relations, where responsibilities included project management, stakeholder engagement, and the creation of change management deliverables. Melissa's previous experience at SAP Concur spanned over a decade, during which various roles involved stakeholder relationship management, portfolio management, and team leadership, achieving high trust scores and managing significant resources. Melissa's extensive background in program management and support initiatives underscores a strong commitment to operational excellence and team development across multiple organizations.