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M. Jeffery Coppola has a varied and extensive work experience across multiple industries. M. Jeffery is currently the Senior Vice President at WorldStrides, where they lead the organization's focus on the Voice of the Customer. In this role, they are responsible for creating and facilitating customer feedback methodologies to drive product, service, and engagement strategies. Prior to that, they held positions such as Senior Vice President of Customer Engagement and Senior Vice President of Customer Support at WorldStrides. M. Jeffery also has experience as the Vice President of Client Services at OnCourse Learning and Vice President of Customer Care & Fulfillment at National Geographic Learning. Additionally, they have held leadership roles at other companies such as Prometric, PBM Products, and American Safety Razor | Personna. M. Jeffery also briefly owned their own consulting company, P-Cubed Consulting.

M. Jeffery Coppola holds a Master of Science degree in Supply Chain & Operations from Penn State University, which was obtained from 1986 to 1987. M. Jeffery also has a Bachelor of Science degree in Business Logistics from Penn State University. Prior to that, they completed their College/University Preparatory and Advanced High School/Secondary Diploma Program at State College Area High School. M. Jeffery Coppola obtained the certification of Certified Production and Inventory Manager from APICS in 1991.