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John Michael Pedroza is a seasoned professional with diverse experience in customer care, compliance, and retail management. At Zepz, from September 2021 to December 2023, John served as a Subject Matter Expert, where responsibilities included documenting processes and sharing information with stakeholders. Prior roles include Compliance Officer and Appointment Setter at Delta Trading Group, Inc., where John coordinated with various departments and managed client transitions. John also excelled as a Store Manager at Giordano, overseeing daily operations and optimizing sales performance. Early career experiences included an internship at Mercedes-Benz Group Services Philippines, Inc., and a role as a Ride Operator at Six Flags. John holds a Bachelor of Business Administration in Finance and Financial Management Services from the University of San Jose-Recoletos, completed in 2018.