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Kim Mansfield Thomas has a diverse work experience in customer support and service roles. In 2016, they worked as a Dyson Expert at Dyson for two years. They then joined OneFlow Systems as a Customer Success Support from June 2018 to September 2018. In October 2018, they worked at toucanBox as a Customer Care Specialist for two months. From January 2019 to July 2022, Kim worked at Whirli as a Community & Customer Service Manager. Currently, they hold the position of Customer Support Manager at Worksome, starting in August 2022.

Kim Mansfield Thomas attended the University of Wales Trinity Saint David from 2007 to 2010, where they pursued studies in Graphic Design. No specific degree information was provided.