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Mark Cortes has over 10 years of professional experience in customer success and sales management. Mark began their career in 2008 as a Sales Manager at AT&T. In 2014, they joined ADP as an Enterprise Customer Success Manager & Team Lead. Mark then moved to Planview, Inc. in 2017 as an Enterprise Customer Success Manager. In 2020, they joined ClickUp as a Strategic Customer Success Manager. Mark is currently working at WorkRamp as a Senior Client Outcomes Manager.

Mark Cortes received their Master of Business Administration from the Crummer Graduate School of Business at Rollins College in 2008, with a focus in Management & Finance. Mark obtained their Bachelor of Arts from Rollins College in 2005, with a focus in Organizational Communication. Mark has also obtained several certifications, including OKR Certified Professional from OKRsTraining.com in June 2019, Agile Requirements Foundations and Business Analysis Foundations from LinkedIn in April 2019, Business Analysis Foundations: Competencies and Business Analysis: Business Benefits Realization from LinkedIn in April 2019, Certified Wireless Network Professional from CWNP in 2012, Certified ScrumMaster (CSM) from Scrum Alliance in September 2019, Axiom Science of Consultative Selling Coach Certification from AXIOM Sales Force Development, Certified Associate in Project Management (CAPM) from Project Management Institute, and Miller Heiman Conceptual Selling Certification from Miller Heiman Group EMEA.