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Jalene Vandermey-Jackson is an experienced professional in customer success management, currently serving as Manager of Customer Success - Enterprise at Workleap since April 2019, where responsibilities include managing a team focused on enterprise clients within the HR suite of tools. Previous roles include Senior Customer Success Manager and Customer Success Manager at Officevibe, where Jalene evaluated product usage and developed long-term adoption strategies for enterprise clients, utilizing tools like PowerBI and MixPanel for data-driven insights. Additional experience includes onboarding, customer support at Officevibe, and various managerial positions in the restaurant industry, where Jalene excelled in operations, staff management, and customer service. Jalene holds a Bachelor of Arts in Sociology from Concordia University.