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Doreen Ann Donovan has had an extensive career in the customer service industry, with over 30 years of experience. She has held various roles in companies such as Waitrose, Marks and Spencer, and currently WorkL. In her current position as Head of Customer Success at WorkL, Doreen Ann Donovan is responsible for managing the customer service department and ensuring customer satisfaction. She has a background in budgeting, expense control, and operational support.