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Zdravka Milanova is a seasoned professional with extensive experience in customer success and account management. Currently serving as the Lead Customer Success Manager at Workiva since May 2019, Zdravka previously held the role of Account Manager at Frontdesk Anywhere, focusing on client onboarding and training. Zdravka's background includes significant tenure at Cars.com, where roles spanned from Campaign Manager for National Accounts to Customer Care Specialist, demonstrating expertise in launching advertising campaigns and optimizing client operations. Zdravka's early career involved mentoring and leadership roles at the University of Illinois at Chicago, complemented by a Bachelor's degree in Finance and Management Information Systems.