Melissa Tortora is an experienced Education and Development Specialist at Working Solutions since August 2022, where responsibilities include leading presentations and training sessions, enhancing agent engagement processes, and liaising between client initiatives and customer service goals. Prior to this role, Melissa Tortora served as an educator in various school districts from 2002 to 2022, including positions at Comal Independent School District and Blanco ISD. Educational qualifications include a Master of Elementary Education with a focus on Reading from Texas State University and a Bachelor of Elementary Education from Penn State Harrisburg.
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