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What’s better than Service as a Solution? Service as a Calling. Billy West, vice president of information technology, learned that 40 years ago as a U.S. Marine.

The Corps’ motto—Semper Fi (Always Faithful)—naturally fits with customer service. “Commitment to a calling puts service ahead of self, and purpose and honor over ego.” Service beyond self is the quickest route to operational excellence, he believes.

Billy brings 30+ years of experience as an IT telecommunications leader. Before joining Working Solutions, he ran management information systems at ConferenceCall.com (now West Corp.), responsible for all voice and data systems. He also worked as vice president of technical infrastructure for Aegis Communications and Daisytek International, leading buildout and support of IT infrastructure for all corporate offices and data and call center facilities.