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Brian Pluymen's work experience is as follows:

1. Workhuman:

- Director of Customer Experience since June 2019 (ongoing)

- Snr. Manager Customer Experience from June 2017 to June 2019

2. Dell EMC:

- Global Program Manager from March 2016 to May 2017

- Global Customer Programs - Top talent program from April 2014 to April 2016 (completed 4 projects, achieved PMP certification, and won Dell's top-level 'Platinum' award)

- EMEA Program Manager from January 2011 to March 2014

3. Telefonica:

- Project Consultant from July 2010 to October 2010

4. eircom:

- Online Capabilities Program Manager from March 2007 to April 2010 (led website redesign, conducted user-experience evaluations, and designed/deployed community support system)

5. Creative Labs:

- Online Customer Services Program Manager (exact dates not provided)

- Knowledge & Advanced Support Manager (exact dates not provided)

- Technical Support Team Leader from January 1999 to January 2000.

Brian Pluymen obtained a Masters of Business degree from Liverpool John Moores University from 2002 to 2005. Prior to that, from 1988 to 1994, they attended Hanzehogeschool Groningen / Hanze University of Applied Sciences Groningen, where they completed a BA in Business with a focus on Marketing and PR. In addition to their formal education, Brian also holds various certifications, including Service Journey Thinking from COPC Inc., obtained in May 2021, PMP® from the Project Management Institute, obtained in August 2015, and Green Belt Certification (GB) from Dell EMC, obtained in April 2014.