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Karina Viche Avila is a skilled professional with extensive experience in quality assurance, customer relations, and community management. Currently serving as a Quality Assurance Specialist and Customer Relations and Research Assistant at Master English Ltd since July 2021, Karina has previously worked at TELUS International as a Transcriber, QA, and Scheduler. Other roles include Community Lead at Tribe Tampere and customer service at Eligo.Studio Oy, where concept development for an e-commerce platform in live entertainment was a key responsibility. Early career positions include Community Manager at Central Media and Concepto S1NGULAR, as well as talent booking at Askonzepte. With a Bachelor's Degree in Communication Sciences from Universidad del Valle de México and a Vocational Qualification in the Tourism Industry from Tredu Tampereen seudun ammattiopisto, Karina Viche Avila brings a well-rounded background in communication and customer engagement to various industry sectors.