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Farid Wujdi Ismail is a Billing Operations Specialist at WoodWing since October 2021, having a strong background in Telecom Expense Management acquired during a decade-long tenure at IBM, where roles included Senior Analyst, Account Lead, Quality/Delivery Analyst, and Analyst. In these positions, responsibilities encompassed invoice auditing, cost optimization, trend analysis, dispute resolution, and process improvement initiatives across multiple regions. Prior to IBM, Farid Wujdi Ismail worked as an Audit Assistant at Yusof Suffian & Co., and holds a Bachelor's degree in Accountancy and a Diploma in Accountancy from Universiti Teknologi MARA.