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Norma Cortes is an experienced hospitality professional currently serving as General Manager at Quality Inn and Suites since March 2023, with an ongoing role as General Manager at Motel 6 since August 2016 and as Special Operations Manager at Value Place since August 2007. In the role at Value Place, Norma has focused on addressing low quality assurance scores and low occupancy rates, implementing strategies for revenue growth and profitability, while also retraining staff on safety and cleanliness protocols. Earlier career experience includes serving as Front Desk staff at M.Y Accessories where general administrative duties were performed, and as Admissions Coordinator at Queens Auto School, where responsibilities included managing admissions and conducting student orientations. Education was completed at Westend High School.