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Chris Decker is an experienced professional in customer care and service management, currently serving as the Director of Customer Care for Northern California at Woodside Homes since March 2018. In this role, Chris focuses on creating a customer-centric culture and enhancing experiences by leading a dedicated team. Prior to this position, Chris was the Customer Care Manager at Woodside Homes, where responsibilities included managing customer care teams and implementing processes to improve service delivery. Chris also owned and operated All In One, a maintenance company specializing in pressure washing and window cleaning, and served as the Customer Service Manager at Cresleigh Homes, overseeing post-close construction and warranty processes while facilitating communication between corporate leadership and front-line employees.