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Sondra Wheaton is a seasoned professional in customer operations and strategic management, currently serving as the Director of Customer Operations at Artica since September 2021. In this role, Sondra enhances customer-facing experiences through operational efficiency and performance metrics analysis. Previously, Sondra was a Senior Customer Operations Manager, specializing in omnichannel sales strategies. Sondra's extensive experience includes leadership positions at iMovR, where a customer service department was built from the ground up, and at other organizations such as Verathon, L'OREAL USA S/D, INC., and Eddie Bauer, focusing on account management and customer service excellence. Additionally, Sondra actively participates on the Board of Directors for Wonderland Child & Family Services and served as an Ambassador for Shatterproof, advocating for addiction recovery and treatment initiatives. Educational background includes studies at Bellevue College.