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Melissa Cunningham-Smith currently serves as Customer Service Technical Manager and Strategic Business Consultant at Wolters Kluwer Lien Solutions, where responsibilities include providing expertise to the Sales Acquisition Team and performing workflow analyses to enhance business outcomes. Prior experience includes roles such as Associate Director of Admissions at the Art Institute of Pittsburgh, where Melissa exceeded recruitment goals, and several positions at the Housing Authority City of Pittsburgh, managing operational aspects and ensuring HUD compliance. Melissa's background in education includes a Bachelor of Science in Secondary Education/English and a Post-Baccalaureate in Communication, Journalism, and Related Programs from Point Park University.