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Melissa Low is a skilled professional with extensive experience in customer experience and strategy, currently serving as the Manager of Customer Experience & Strategy at Hiredly since October 2023. Previously, Melissa held the position of Project Management Senior Executive at ZALORA Group, where a focus on customer segmentation and innovative campaign management resulted in significant increases in membership sign-ups. Prior roles include Senior CRM Executive and Merchant Marketing Executive at Fave, overseeing marketing strategies for a large merchant base across multiple countries, and developing data-driven insights to enhance user experience. Melissa's career began with an internship in Internal Audit at AmBank Group, and academic qualifications include a Bachelor's degree in Accounting from RMIT University.