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Felicia Purnomo has a diverse background in customer service, entrepreneurship, teaching, and language education. Currently working as an AI Talkbot CX at WIZ.AI, with previous experience in customer service at Bank of China. Felicia has also been involved in online Mandarin speaking courses, entrepreneurial projects, and network management. Felicia holds a Bachelor's degree in International Business Management and has pursued additional education in language and communication.