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Taras Sass is a seasoned customer care professional currently serving as the Customer Care Team Lead at Wix.com since June 2021. Prior to this role, Taras held multiple positions at Namecheap, Inc., including Customer Support Team Lead and Customer Support Shift Leader from March 2019 to June 2021. Taras holds a Doctor of Philosophy - PhD in Information Technology from Ukrains'ka Akademija Drukarstva, Lviv, earned between 2015 and 2018.