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Debora Santos is an experienced professional in customer experience and training, currently serving as an Analista de Experiência do Cliente - CX e Insights at Wittel since June 2021. Prior to this role, Debora worked at Flex Relacionamentos Inteligentes as an Analista de Treinamento from September 2018 to May 2021. Debora's extensive background in training management includes eight years at Orbitall as a Coordenadora de Treinamento, where responsibilities involved overseeing training teams, collaborating with HR for annual training plans, structuring career development processes, and implementing training initiatives across various operations. Debora holds degrees in Psicologia Organizacional and Desenvolvimento de Pessoas from Carlos Drummond de Andrade, completed between 2011 and 2015.