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Refilwe Thabeng has extensive work experience in various roles related to service delivery and customer experience. Currently, Thabeng is the Engagement Team Lead & Service Lead(MDR) at WithSecure, starting in May 2023. Prior to this role, Thabeng worked as a Senior Engagement Manager at WithSecure from October 2020 to April 2023.

Before joining WithSecure, Thabeng served as a Customer Experience Manager at WithSecure from May 2018 to September 2020. Thabeng also worked as a Service Delivery Manager at WithSecure from October 2017 to April 2018.

Earlier in Thabeng's career, they held the position of Service Delivery Manager at Tarsus Distribution from October 2016 to September 2017. Thabeng also worked as a Service Coordinator Team Lead at Gijima from June 2016 to September 2016.

Thabeng's longest tenure was at Gijima, where they worked in different roles. From January 2012, Thabeng served in the Incident Management role at Gijima, and they have been part of the organization until 2016. Prior to that, from January 2008 to December 2012, Thabeng worked as a Service Coordinator at Gijima.

Refilwe Thabeng holds a Project Management Diploma from College Campus. In 2017, they started pursuing a Bachelor's Degree in Business Administration with a focus on Business, Management, Marketing, and Related Support Services at Mancosa. Refilwe also has additional certifications in Agile Project Management Foundation from The Knowledge Academy and ITIL V3 Foundation from Pink Elephant. The specific months and years of obtaining certain certifications are not provided.