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Zak Orcutt has a strong track record in customer success and account management, with experience at Wistia, CarGurus, and Oracle. They have held various titles such as Manager, National Field Account Manager, and Enterprise Cloud Education Sales Executive. Zak's responsibilities include generating sales opportunities, assisting with user adoption, critical issue escalation, and coordinating customer account reviews. With a degree in Economics from the University of Massachusetts Amherst, Zak has the expertise to excel in their role as Associate Customer Success Manager at Imagine Communications.