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Mikaela San Pedro is a seasoned professional with extensive experience in customer experience and operations management within the financial services industry. Currently serving as Customer Experience Manager at Wisetack since May 2022, Mikaela previously held key positions such as Senior Supervisor - Verifications at Upgrade, Inc., and Sr. Customer Experience Associate at Step. Mikaela's career at LendingClub spanned from September 2014 to April 2020, where responsibilities included managing teams, improving processes, and providing expert guidance in credit operations. Early career experience includes roles at Bank of America, where Mikaela focused on home loan refinance and modification processes, excelling in customer service and document management. Mikaela holds a Certificate of Achievement in Culinary Arts and Hotel Restaurant Management from Diablo Valley College.