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Santiago R. is a Customer Success Manager with extensive experience in driving client engagement and satisfaction. Currently at Wise Athena since December 2022, Santiago promotes the training, adoption, and usage of the company's console while serving as a strategic consultant. Prior to this role, Santiago worked at airfocus from May 2022 to December 2022, where responsibilities included managing account strategy and enhancing customer relationships to foster business growth. During a previous tenure at Wise Athena from August 2020 to May 2022, Santiago contributed as a Business & Value Analyst and Jr. Customer Success Manager, creating data visualizations and prototyping features. Educational qualifications include a degree in Industrial Engineering with a minor in Systems from Tecnológico de Monterrey, along with studies in Economics and Management at Zagreb School of Economics and Management, Industrial Engineering at Tsinghua University, and additional educational experiences at Université Laval and Texas Christian University.