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Ricardo da S. Cavalcante is an accomplished professional with extensive experience in strategic planning and management, particularly in the areas of collections and call centers. Currently serving as Diretor de Planejamento, Control Desk e MIS at Winover Contact Center, with a prior role as the owner of Nina Ricca Moda e Acessórios Femininos. Previously held managerial positions at Banco Santander, overseeing credit recovery teams and implementing management information systems. Ricardo's career includes roles at Itaú Unibanco and Martinelli Seguradora S/A, contributing significant expertise in data analysis, operational management, and strategic development. Educational qualifications include a postgraduate degree in Strategic Business Management from Universidade Presbiteriana Mackenzie and a degree in Data Processing from Centro Universitário Sant'Anna.