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Luigi Militello is an experienced professional in customer success and account management, currently serving as a Key Account Manager and Customer Success Manager at Winnin since July 2021. Luigi focuses on enhancing client experience through continuous monitoring and strategic use of the Insights platform, ensuring clients achieve their desired outcomes. Prior to this role, Luigi worked at OmniChat as a Customer Success Expansion and Implementation Success Manager, where strategic implementation for B2B clients was a primary focus. Luigi also contributed as a Data Integrated Insights Analyst at Avellar, integrating data to drive insights for social impact initiatives, and served as a Customer Success Manager at Stilingue, managing SMB client portfolios and fostering product adoption. Earlier experience includes a sales consultant role at LA2P Consultoria, which enhanced Luigi's skills in negotiation and customer service. Luigi is pursuing an MBA in Marketing at USP/Esalq, adding to a foundational degree in Advertising from FIAM-FAAM.