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Matthew Keith is an experienced professional in customer success and security operations. Currently serving as a Customer Success Manager at WingSwept since September 2022, Matthew has cultivated strong relationships with customers, addressing their needs and enhancing loyalty. Prior roles include Shift Supervisor and Console Operator at Allied Universal, where responsibilities included managing security operations for numerous bank branches and supervising teams. Additionally, Matthew has worked as a Console Operator at UNIVERSAL PROTECTION SERVICE, LP, and as a Safety Security Officer at PNC Arena, emphasizing monitoring security systems and implementing de-escalation strategies. Matthew is pursuing an Associate's degree in Computer and Information Sciences and Support Services at Wake Technical Community College.