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Michelle Allen has extensive experience in customer service, currently serving as the Customer Service Team Lead at Winebow since February 2012. Prior to this role, Michelle was a Customer Care Coordinator at Russ Berrie from 1999 to 2011, where responsibilities included managing customer inquiries and support. With over two decades of experience in the field, Michelle has developed strong leadership and communication skills, contributing to a high level of customer satisfaction in both positions.