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Katie Hernandez is an accomplished professional with extensive experience in client experience operations, training and development, and marketing. Currently serving as the Director of Client Experience Operations at The Automation Company since May 2023, Katie specializes in tailored consultative and fractional support in Revenue Operations and Marketing, Sales, and Service Automation. As the Training and Development Manager at Wine.com, Katie leads strategies for enhancing customer engagement within the nation's leading online wine retailer. Additionally, as Principal and Managing Director of The Red Umbrella Photography, Katie leverages storytelling and content creation across various media. Previous roles include Marketing Director & Outreach Coordinator at Smile Every Day and multiple positions in marketing and training across companies such as F2F Studios, Legacy Marketing, MarketSource Inc., Premium Retail Services, and T-Mobile. Katie holds a Bachelor of Applied Science in Human Resources Management from Miami Dade College, with additional education from Florida International University and the University of Illinois Urbana-Champaign.